Customer Care
Customer Care Orders
We at KT Fine Jewelry want you to have the best customer experience possible!
We ship items that are in-stock within 3-5 business days from the date of order. If an item is out of stock, we will contact you after receiving your order to discuss an expected delivery date.
Special order items such as custom ring sizes, engraved items and other customizations will take longer; again we will reach out to you to discuss the details and ensure the time frame is acceptable. If the timing for your special order is not acceptable, we are happy to cancel the order.
Shipping
KT Fine Jewelry will ship to all continental US states, insured, for a fee of $25 for purchases $500 or less. Orders $500 or more will be charged $50. We will send all items via UPS or Fedex unless we specify otherwise. We will email you once your order ships with tracking information and an estimated delivery date.
All orders over $500 will require a signature upon delivery.
Returns & Exchanges
KT Fine Jewelry wants you to LOVE your purchase and permits the exchange of non-special order items within seven days from the date of delivery; excluding the cost of shipping. The item can be exchanged for another item of equal or greater value, or a merchandise credit will be issued toward your next purchase. We will refund the cost of shipping if we have sent an item in error.
All returned merchandise must be unused and unworn, in the original packaging. You will be responsible for the shipping cost and to protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. The Return Label will provide for a return to our showroom at:
Insert my address
We will inspect items returned for exchange before accepting and if there is an issue we will contact you. Returned items showing signs of wear, resizing, or damage in any way cannot be accepted and will be returned to you (at your expense).
Custom and Special Orders; Non-Jewelry and Accessory Items Please note once a custom or special order has been placed this item becomes a FINAL SALE. This includes any item that requires customization such as engraving (including initials and lettering), birthstones, shortening/lengthening, and any customization of ring sizes. All non-jewelry accessory items are also FINAL SALE. Due to their sized nature, ring purchases are considered custom, and thus are FINAL SALE.
Sales Tax
All orders shipped within the state of Utah will be charged the tax rate of 9.08%. All orders shipped outside the state of Utah will be taxed accordingly.
Privacy Policy
KT Fine Jewelry respects your privacy, and we will never sell or distribute any customer information. Any information provided will be used solely for KT Fine Jewelry purposes.